ACCC says NBN fixed wireless consumers benefit from increased download speed


In December 2020, when the MBA program began to measure fixed wireless NBN, the corresponding results were 78.5% and 68.4% respectively.

The improvement in download speeds is due to a change made by NBN Co in July 2021, which allowed a 15% over-provisioning allowance on the download component of NBN fixed wireless plans. Some retail vendors have passed this change on to their customers.

Download speeds, on the other hand, remained fairly low, dropping from 52.2% of plan speed during peak hours in December 2020 to 48.9% of plan speed in December 2021.

Consumers of NBN Fixed Wireless Plus plans also reached higher maximum speeds in December 2021, and some occasionally reached maximum speeds above 80 Mbps.

The increase in download speeds meant that in December 2021, 98% of Fixed Wireless Plus services could support five or more simultaneous high-definition streams, up from 81% of services in September 2021, the ACCC said.

“It’s nice to see that consumers on NBN’s fixed wireless networks are also benefiting from the improved download speeds we’ve seen on NBN’s fixed network. However download speeds, which are increasingly important for a range of applications such as working from home, gaming and file sharing, are generally stable on both landline and wireless. fixed,” said the ACCC Commissioner. Anna Brakey noted.

Retailers offer solid NBN landline speeds

Average retail service provider upload and download speeds on NBN fixed networks during peak hours were between 95.1 and 103.3 percent of plan speed in December 2021, the ACCC said. .

Results during the busiest hour, which is when networks are under the highest levels of stress, ranged between 91.5 and 100.5 percent of plan speed. This is an improvement from the September 2021 report, when the speed range during the busiest hour was between 88.4 and 99.0 percent of the predicted speed.

“Speeds hold up well when the majority of Australians are online at the same time during evening peak hours,” Brakey said.

Retail service providers also delivered the speeds they advertised more often in December 2021 compared to September. Retail service providers met or exceeded their advertised speed demands for at least 88% of December 2021 peak hours.

The Internet service provider Launtel appears for the first time in the report. In December 2021, Launtel achieved 98.4% of download plan speed during evening peak hours, compared to an average of 97.4% for all major NBN plans and retail service providers, the company said. ‘ACCC.

“Having an emerging retailer with above-average results for large telecom carriers is good news for consumers and competition in the residential broadband market,” Ms. Brakey said.

Underperforming services still lagging behind

The proportion of fibers at node connections that rarely register speeds above 75% of their plan speed increased slightly to 13% of the ACCC sample in December 2021, they said.

“There are a significant number of consumers on fiber connections to nodes that don’t perform as well as other network connections. It is disappointing that progress by NBN Co and retailers to improve these connections has stalled,” Brakey said.

Other ultra-fast networks work well but higher dropouts for some>

This is the first Measuring Broadband Australia report to include results from superfast broadband access services provided by Uniti Group, which operates a number of superfast access networks through Opticomm and LBNCo. Around 400,000 Australians connect to the internet via superfast networks other than the NBN, the ACCC noted.

In December 2021, average download speeds on fiber connections to Uniti premises were 101.6% of plan speed during evening peak hours. In comparison, fiber connections to NBN premises had slightly higher average download speeds of 103.1% of plan speed during peak hours.

Uniti services experienced more dropouts or outages per day than NBN services on average. The relatively higher outage rate was due to a small number of services, suggesting that dropouts are an issue for some consumers connected to the Uniti network. Uniti services recorded 1.75 daily outages, compared to 0.3 on NBN services, the ACCC said.

Download speeds over Uniti fiber to premises connections averaged 88.1% of plan speeds during peak hours, compared to 90.9% for the NBN equivalent.

“Expanding the program to cover additional networks enhances the long-term value of the MBA program by making it useful to more broadband consumers. It also allows us to identify potential areas for improvement on NBN and other ultrafast networks,” Brakey said.

Fiber connections to the Uniti premises performed slightly better than all NBN landline technologies combined. All Uniti landline services are fiber to the premises, while NBN landline also includes fiber to the node, fiber to the building, fiber to the curb and hybrid coaxial fiber, said the ACCC.

Recent experience of NBN editors

My personal experience with NBN has gone downhill. My next door neighbor finally logged into the NBN and in doing so the NBN tech disconnected my service. A week later, when another technician came back to my service, he disconnected my neighbor. It was as if we had a mutually exclusive service.

A week later, I managed to intercept the technician. It turned out that there is a pit between our two houses and we share a low twist four wire cable from this pit to the pit where the FTTC DPU is located. Thus, NBN technicians would assume each time that the four-wire cable was in use by one house or the other, and disconnect the appropriate spare pair.

Now our performance has dropped significantly, we can both get 100/20 Mbps when only one service is running, but drop between 70-77 Mbps when both are running. This is because the FTTC DPU does not support vectoring, i.e. noise cancellation, as our services interfere on the 35m low-twist shared cable. Neither my neighbor nor I escalated the speed problem, fearing it would lead to further disruption from incompetent technicians.

I would note that my neighbor and I were on Telstra HFC and got our 100Mbps for many years, we now pay more for slower NBN service.


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