“People are so busy these days, especially now that they’re back, that we really think e-commerce is here to stay,” said Simon. “But it’s not to the detriment of the stores, as I think other people may have said before.”
The pandemic has prompted consumers to shop online. How many will still have them delivered? |
Jeanne Patterson, 67, of Upper Darby, Pa., Started using Instacart at the start of the pandemic. She’s now a fan of ordering online, saving her hundreds of hours of shopping time, she said. Instacart also remembers items Patterson has purchased before, which is a big help as she isn’t good at writing grocery lists. She can also use the app for several stores, including Wegmans, CVS, and Costco.
“It really opened up the availability of products and stores that I wouldn’t go to because it would be too far, too complicated,” Patterson added.
But others who tried the digital grocery store were eager to return to the stores once they felt safe. Rich Allen, 39, of Center City, Pa., Became frustrated as he received perishable items that quickly expired. He said one order included “old, moldy or crushed” items. Then there were the prices. He noticed that some products, like bread or crates of water, were more expensive when ordered through an app than purchased locally. These surcharges were in addition to service charges and tips for drivers.
“There were just tons of times we got the wrong items, or we didn’t get our items at all,” Allen said.